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E-commerce volunteer

Location: Lewis-Manning Hospice Care, 116a High Street, Poole, BH15 1DF (Upstairs above Poole charity shop)

Required: We are not looking for a set number of hours, just as much time as someone feels they might be able to commit. It could be one afternoon per week or five full days!

Purpose: You will be joining a small team of volunteers and will be involved with the whole process of selling, from researching the item to packing the item ready to be shipped to the customer.

Do you enjoy selling items on eBay? Would you like to use your eBay know-how to raise funds for your local hospice? We’re looking for eBay volunteers to help our retail team by researching and then listing items on eBay. With your help, we can raise the essential funds that keep our care going.

You will be joining a small team of volunteers and will be involved with the whole process of selling, from researching the item to packing the item ready to be shipped to the customer.

Online retail is an important way to raise funds for the hospice. Using digital platforms can help us maximise the value of items generously donated for our care.

Disclaimer: please note this position would be unsuitable if you are actively trading as a seller on ebay. If you wish to privately sell occasional personal items, you must notify the E-commerce manager.

Key duties and responsibilities

  • Research items to check sold prices before processing for eBay
  • Clean and check sold items in preparation for photographing
  • Checking items are complete and good quality
  • Photograph items on eBay using relevant equipment
  • List items on eBay using relevant templates
  • Highlighting any issues
  • Preparing items for delivery and sending them
  • Interest in helping the E-commerce Manager with the delivery of marketing campaigns and promotions. i.e., helping make content or advising on what works.

Skills & Qualities Required

  • Have a keen eye for detail. Comfortable using a computer along with other technology
  • Good written and verbal communication skills
  • Knowledge of eBay
  • Friendly manner
  • Enthusiasm and the ability to work both independently and in a team
  • We are always interested in hearing from people with specialist knowledge e.g.
  • vinyl/antiques/books/jewellery/cameras/ watches/furniture

How will I benefit from being a volunteer in the eBay team?

  • Be part of a friendly and inclusive team
  • Have the feeling that you have made a difference to someone’s day
  • Be valued and respected
  • Develop your skills with using technology
  • Develop your ability to research and advertise items
  • Increase specialist knowledge of various types of items

Training and support

You will gain skills and experience in the e-commerce retail sector. This could be a great addition to your CV!

You will receive full training and support to help you to improve your confidence and understanding for this role. You will be required to complete mandatory training before you begin your role.

Regular reviews will take place and an opportunity given for peer support through networking events with other Lewis-Manning Hospice Care volunteers.

You will be invited to attend Volunteer Training Day’s as/when required.

There will also be the possibility of getting involved in other areas of fundraising if this is of interest, working with other members of the fundraising team or if you have your own ideas and initiatives.

Pre-placement checks

X2 references upon application will be required.

What volunteers can expect from Lewis-Manning Hospice Care

• Make a difference to patients in the community
• Greater awareness of services and activities in your local area
• Gain knowledge, compassion and empathy for people with life limited conditions
• An opportunity to be part of a team and help support the charity
• To receive the appropriate induction and training
• To be supported in the role, with a clear explanation of what it involves
• To have adequate supervision in the role
• Opportunity to meet new people and use and develop your skills

What Lewis-Manning Hospice Care expects from volunteers

• To perform tasks reliably and with flexibility
• To work, align with and demonstrate commitment to the values of Lewis-Manning Hospice Care
• To attend training and volunteer meetings when required and where possible
• To accept support and supervision to enable performance of the duties
• To respect and maintain confidentiality at all times

General Data Protection Regulations (GDPR) 2018

The GDPR came into force in May 2018 and replaced the Data Protection Act 1998. This new law aims to give people more control over their information and to make data protection rules the same across the EU.

Personal data is anything that identifies a living person, such as your name and address. Special Category data includes medical information, religious beliefs and racial origin.

It is the responsibility of each volunteer to ensure that all computerised/manual personal information relating to patients, other volunteers or members of staff are regarded as STRICTLY CONFIDENTIAL.

Health and Safety

It is the responsibility of all Volunteers to:

• Take reasonable care for the Health and Safety of themselves, colleagues, patients, carers, and visitors
• Report (without delay) any accidents, incidents, near-miss events, risks, faults or defects
• Use all work equipment (medical devices, dangerous substances, machinery, transport, means of production, and safety equipment) in accordance with training and instructions provided.
• Not use such items or equipment unless they have received appropriate information and training

This volunteer role description may be subject to change according to the needs of the service.

Volunteer for Lewis-Manning Hospice Care

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